After coming in, meeting the team and discussing the treatment I had hoped for everything was positive. However following taking my money for the registration I had to Chace for any responses. After finally speaking with the lead dentist and C.E.O Richard he seemed in agreement and finally I was falsely led to believe all was well and going ahead. Finally after sometime of no correspondence again I emailed directly only to find Richard placed emphasis on my being in a wheelchair and attempted to explain how he did not feel comfortable doing work on me due to my disability. When I explained this was discrimination, the refusal was changed in wording in that Richard did not feel he could achieve my 'high' expectations? This confused me since I not once placed emphasis on having things done perfectly I simply requested that he help me do what was possible with my bone structure. I have been left after months of excitement that I would finally achieve the help I need back at the drawing board. Upset and feeling very little self worth. Note people with disabilities should be entitled to feel good about themselves also. I know of other clients that have had the same work almost exact to that which I requested with a small bite such as i have with however they encountered no problems. It must be noted however that they were able to walk ( I am in an electric wheelchair) and they were not in chronic pain ( which I have been in for 24 years and explained from the beginning that I do not let it prevent me living my life). I pray this does not happen to another and do not recommend visiting this practice. Although I will say the reception staff are second to none and so incredibly lovely especially Ruth, such a lovely lady.
Just to be clear, this is not your usual Dentist but a center of excellence with any phobias around oral care instantly needed or ongoing. There is no shame in turning up at this clinic with poor dental hygiene or education, they are amazing. Everyone is welcomed and treated as an individual, whatever your needs. I cannot praise or recommend enough highly myself. I am a genuine unbiased customer who has overcome many phobias with the help and support of Castlegate
Castle Gate Dental is a UK Dentist based in Dursley, South West England. Castle Gate Dental is located at 82 Parsonage St, Dursley GL11 4AA, UK.
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